A cookie is a text file that contains information (purely text and numbers) that can be remembered between web pages on a site. When you use a web browser to access a web site on your computer via the internet it can create a cookie, which is stored on your computer. Cookies are not programs, so they can’t contain malicious software or viruses.
We use two different types of cookies on our website:
Session ID cookie
In order to use our online store, our website requires that your computer accept a session cookie. This session cookie contains simply the session ID number, which identifies you as a visitor to the store and separates you from other visitors. It contains no personal identity information and in itself is anonymous; a third party cannot use anything in the cookie to identify you in any way. This session cookie expires at the end of your session in the browser or at a predefined time (typically 24 minutes) after your last click, whichever is sooner.
This session ID is used only to recognise what you’ve done on our website during your visit to the store, including things like whether you put something in your shopping basket or proceeded through checkout.
Google analytics cookies
These cookies collect information about how visitors use our website. We use the information to compile reports via Google on site performance, which helps us improve the site. These cookies collect information in an anonymous form, so they don’t contain any personally identifiable information. The information acquired includes the number of visitors to the site, where visitors have come to the site from and the pages they visited. To find out more about how Google uses cookies, see http://www.google.com/intl/en/analytics/privacyoverview.html
Deleting or controlling cookies
Depending on the web browser you’re using, you can control how cookies are used or delete existing cookies from your computer. For more information on how to do this, please visit http://www.aboutcookies.org
Our site's account registration form requires users to give us contact information (like your name, email and postal address) and unique identifiers (login name and password).
Our site uses an order form for customers to purchase products or services. We collect contact information (like email address and telephone numbers) and financial information (such as credit card numbers). Financial information that is collected is only used to bill you for products and services purchased.
This site may contain links to other sites. plumbxtra.com is not responsible for the privacy practices or the content of such websites.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 256-bit encryption protection (SSL). To view the validity of the security certificate for our site, click on the padlock image on your browser's status bar when you enter our secure pages.
If you have any questions or complaints about ordering, the practices of this site or your dealings with this website, you can contact: mail@plumbxtra.com
If you have a complaint we will respond within 5 workings days and aim to resolve your complaint within 10 working days. All complaints will be held in the strictest confidence and reviewed by another member of staff to ensure fairness and satisfaction.
