Delivery & Returns
- Cost of transporting the product back into stock
- Cost of storing the product until prepared for resale
- Cost of testing the product to ensure it is safe for resale
- Cost of any product repackaging
- Where the product has been used
- Where the product packaging has been opened or tampered with in any way and all goods must be returned undamaged and in the original packaging.
- Where any security seal has been broken
- If a collection is required a charge may apply.
- We do not accept returned items unless they are in the same condition in which they were delivered to you, including the original and undamaged packaging.
- Transit Damage
- Faulty Goods
Free express delivery offer excludes Kartell brand products. To get free delivery on Kartell brand items spend over £500.
Except where specifically stated, prices are inclusive of delivery to mainland UK only. However we welcome enquiries from elsewhere, and you can contact us by email, letter or telephone for onward shipping costs to other locations.
Most orders take a maximum of 7 working days to arrive. If your order is likely to take longer than 7 days, we’ll always make sure to let you know in advance.
If you have a specific deadline in mind, please let our team know when you come to order, and we’ll see what we can do to meet this. Unfortunately, we cannot guarantee to meet every individual deadline, and we are not liable for any third party costs incurred.
Our deliveries in the UK mainland are contracted to outside carriers who deliver from Monday to Friday (excluding public holidays) between the hours of 8am and 5pm.
All deliveries must be signed for, and you should keep your receipt. If any goods show obvious signs of damage in transit, please refuse to accept the delivery.
A signature will be required for all deliveries and our delivery agents are instructed to obtain a record of the location of delivery, the person collecting the delivery and the time of delivery. We are unable to leave items with neighbours or in designated areas. If you would like to discuss delivery arrangements, please call our offices on 0161 761 0000 and we will be pleased to help.
Our delivery agents will only make one delivery; if you are not at the delivery address to accept the delivery, we reserve the right to make a charge to deliver a second time. For large and heavy items please ensure there will be adequate assistance in helping the driver unload. Delivery dates are approximate, and no liability is accepted in respect of late deliveries.
IMPORTANT: Please do not arrange to install the items until after they have been delivered and checked for damage. On arrival all goods must be inspected carefully for any signs of damage.
Should you find any damage please ask the driver to take the goods back with them, or sign the delivery document as damaged, or if you do not have time to inspect properly, please sign the document as un-checked. Damage to goods must be reported to Plumb Xtra within 2 working days of receipt. We will provide a replacement item if damage is reported with these time frames.
Please open all boxes or parcels as soon as they arrive. You have 2 days to notify Plumb Xtra of any damage, shortages, or incorrect items. If we are not notified of damage, shortages, or incorrect items within this time, you agree to indemnify Plumb Xtra in full against any losses we suffer as a result of your failure to notify us within these timescales.
NEXT DAY DELIVERY
Plumb Xtra offers next day delivery on selected items.
For items to be dispatched on the same day of your order, the checkout process must be completed before 12.00pm (Monday, Tuesday, Wednesday, Thursday, and Friday). Orders placed on Friday before 12.00pm will be delivered the following Monday (excluding bank holidays). Failure to receive your order within the stated timescales will result in dispatch on the next working day. Orders placed on a Saturday will be delivered on Tuesday (excluding bank holidays). Remote UK locations are exempt from next day delivery.
Plumb Xtra offers free delivery on most products. Delivery is to mainland UK only however, there may be an additional delivery charge to some remote parts of Scotland and Northern Ireland. If you wish to check prior to ordering with us, please contact us with your postcode and the items you wish to order, and we will inform you if any additional carriage is required.
If you wish to cancel your order, you must notify us without delay by phone on 0161 761 0000 before we have dispatched the goods. If the goods have been dispatched, you can return goods you have ordered from us for any reason at any time within 14 days for a full refund or exchange. The costs of returning goods to us shall be the liability of the purchaser. In the event of returning goods outside of 14 days we reserve the right to refuse return requests. If returns are accepted, we reserve the right to apply a restocking charge of up to 35% of the order value. The level of Restocking Fee can vary from 0% to a maximum of 50% of the returned product’s gross value.
This percentage value varies between product and manufacturer for the following reasons:
Upon receipt of the goods, we will issue a refund of the amount paid, an exchange or credit as required. The rights to return the goods will not apply in the following circumstances (although the provisions of this clause do not affect your statutory rights): -
Please note that you will be responsible for the cost of returning the goods to our suppliers or Plumb Xtra unless we have delivered the goods in error or they are faulty. If the product is dented or damaged in any way, you must inform us immediately. Manufacturers will not accept returns once the product has been fitted. For goods that have arrived damaged you will need to contact us within 3 days of receipt of the order.
Faulty returned parts will be returned to the manufacturer for testing. If the part is deemed faulty by the manufacturer, Plumb Xtra will credit 100% of the original value of the part to the Customer.
Please telephone us on 0161 761 0000 prior to returning any goods.
If your item is not in stock, we will place the order with our supplier and let you know the estimated delivery date. You will have the option to cancel your order should you wish to do so.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We retain the right to make adjustments to the pricing on this site to take account of any increase in our suppliers' prices, the imposition of any taxes or duties or due to an error omission. Or the price published for the goods is incorrect regardless of the status of the order.
Moreover, where images of certain items are not available in whole or part, we reserve the right to replace with similar but confirm that this does not affect your statutory rights. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
Any shortage, defect or damage to goods supplied should be notified to the seller within 2 days of delivery.
Goods not required and returned to stock will be subject to 35% restocking charge.
None stock items ordered are strictly non-returnable, non-exchangeable and no refunds once item has left for delivery.
We thoroughly examine all goods in detail prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase shows obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from the date of delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either a replacement, or refund in full.
Replacement is only available after 28 days and before 12 months have elapsed. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights. These Terms and Conditions only cover the PlumbXtra website. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
We do not guarantee that this website will be compatible with all customers' computers.